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FAQ

1. How do you vet your cleaners?

We have proven system to vet our cleaners. We ask for: 

  • references
  • proof of address
  • identification
  • permission to work in UK
  • passed an interview
  • give training

2. Can I specify the day the cleaner comes?

Yes, the cleaner will come the day that you required, if the cleaner is not available that day, we will reschedule the cleaning.

3. What happened if we are not happy from the service?

Just give us a call and we will allocate another cleaner. If you call us within 24 hours of the service we will send the same cleaner back to re-do whatever is in question free of charge.

4. Will I have the same cleaner every week?

Yes you will have the same cleaner every week. If she goes on holiday or she is not feeling well we can offer a replacement cleaner

5. Do you have insurance?

Yes we have insurance liability and loss.

7. Do I have to be home when your cleaners are cleaning?

It is an optional. You may give us a key or you can just meet the cleaner at the house and than you may come back when they finish for an inspection. 

8. Do I have to provide cleaning supplies?

On a regular basis you have to provide all the necessary materials and equipment. Your regular cleaner will inform you if your supplies are running low.

9. What if something gets damaged or broken?

Accidents occasionally may happenned. SAPB cleaning company is fully insured and will repair or replace anything that gets damaged or broken as a result of an accident caused by one of our cleaners. It is our policy that our teams report any incident that occurs, so that we can notify our insurance carrier and rectify the situation as soon as possible. Should you need to report a damage we accept complains made within 24hrs of the provided service. However, for your own protection you can secure any sentimental and antique values safe when you remove them. Please check our terms and conditions.

10. Do I have to do anything before the cleaning?

In order to provide high standard of service you may help us if collect or remove any toys and other household items.

11. What do I need to do if I have to suspend your cleaning services?

Please give us a written notice of one month when you need your last cleaning session to take place

12. What shall I do if the scheduled cleaner doesn’t turn up?

If your cleaner doesn’t turn up, please contact us immediately. You might be entitled to compensation if she is late more than 30 mins.

Solution Graphics
  • Cleaning company London Central

  • Central London: W1, WC1, WC2, EC1, EC4, EC2, EC3, SE1, SE11, SW1, SW3, SW7, SW10, SW5, W8, W2, W11, NW1

  • • Fitzrovia • Marylebone • Mayfair • Soho • Bloomsbury • Kings Cross St Pancras • Covent Garden • Holborn • Clerkenwell • Farringdon • Old Street • Blackfriars • City EC4 • Barbican • City EC2 • Aldgate •City EC3 • Borough • Lambeth • South Bank & Shad Thames • Southwark • Kennington • Lambeth • Oval • Belgravia • Pimlico • St James • Westminster • Chelsea • Knightsbridge • South Kensington • West Brompton • Earls Court • Kensington • Bayswater • Hyde Park • Marble Arch •Paddington • Holland Park • Notting Hill • Camden Towen • Primrose Hill • Regents Park
  • Cleaning company London East

  • East London: E1, E2, E8, E5, E17, E4, E18, E10, E9, E3, E14, E16, E13, E15, E11, E7, E12, E6

  • • Stepney • Wapping • Whitechapel • Bethnal Green • Haggerston • Shoreditch • Dalston • Hackney • Haggerston • London Fields • Clapton Park • Hackney • Lower Clapton • Upper Clapton • Upper Walthamstow • Walthamstow • Chingford • Highams Park • South Chingford • Snaresbrook • South Woodford • Leyton • Leytonstone • Hamerton • South Hackney • Victoria Park • Bow • Bromley by Bow • Mile End • Docklands • Limehouse • Millwall • Poplar • Canning Town • Custom House • North Woolwich • Silvertown • Plaistow • West Ham • Stratford • Wanstead • Forest Gate • Upton • Aldersbrook • Little Ilford • Manor Park • Beckton • East Ham • Upton Park
  • Cleaning company London West

  • West London: W14, W10, W12, W6, W4, W3, W5, W13, W7

  • • Barons Court • Brook Green • Holland Park • West Kensington • Kensington • Shepherds Bush • White City • Fulham • Hammersmith • Ravenscourt Park • Bedford Park • Chiswick • Gunnersbury • Acton • Ealing • South Ealing • West Ealing • Hanwell
  • Cleaning company London North

  • North London: N1, N7, N5, N16, N4, N19, N6, N8, N15, N17, N22, N10, N2, N3, N12, N11, N13, N18, N9, N21, N14, N20

  • • Barnsbury • Canonbury • Hoxton • Islington • Holloway • Tufnell Park • Highbury • Newington Green • Stamford Hill • Stoke Newington • Finsbury Park • Harringay • Manor House • Stroud Green • Archway • Upper Holloway • Whitehall Park • Highgate • Crouch End • Hornsey • Turnpike Lane • Seven Sisters • S• West Green • Tottenham • Alexandra Park • Bounds Green • Bowes Park • Wood Green • Muswell Hill • East Finchley • Hampstead Gdn Suburb • Finchley • Friern Barnet • North Finchley • Woodside Park • Arnos Grove • New Southgate • Palmers Green •Edmonton • Upper Edmonton • Lower Edmonton • Grage Park • Winchmore Hill • Oakwood • Southgate • Totteridge • Whetstone
  • Cleaning company London North West

  • North West London: W9, NW8, NW5, NW3, NW6, NW10, NW2, NW11, NW4, NW9, NW7

  • • Little Venice • Maida Hill • Maida Vale • Lisson Grove • St Johns Wood • Dartmouth Park • Gospel Oak • Kentish Town • Tufnell Park • Belsize Park • Hampstead • Primrose Hill • Swiss Cottage • Brondesbury • Kilburn • West Hampstead • Harlesden • Kensal Green • Park Royal • Willesden • Cricklewood • Dollis Hill • Neasden • Golders Green • Temple Fortune • Hendon • Colindale • Kingsbury • West Hendon • Highwood Hill • Mill Hill
  • Cleaning company London South East

  • South East London: SE16, SE8, SE10, SE7, SE18, SE28, SE2, SE3, SE13, SE4, SE14, SE15, SE5, SE17, SE24, SE21, SE22, SE23, SE6, SE12, SE9, SE26, SE27, SE19, SE20, SE25

  • • Bermondsey • Canada Water • Rotherhithe • Surrey Quays • Deptford • Greenwich • Charlton • Plumstead • Shooters Hill • Woolwich • Thamesmead • Abbey Wood • West Heath • Blackheath • Kidbrooke • Hither Green • Ladywell • Lewisham • Brockley • Crofton Park • New Cross • Nunhead • Peckham • Peckham Rye • Camberwell • Denmark Hill • Walworth • Herne Hill • Tulse Hill • Dulwich • West Dulwich • East Dulwich • Forest Hill • Hanoe Oak • Bellingham • Catford • Grove Park • Hither Green •Lee • Eltham • Mottingham • New Eltham • Sydenham • West Norwood • Crystal Palace • Norwood • Upper Norwood • Anerley • Penge • Selhurst • South Norwood
  • Cleaning company London South West

  • South West London: SW8, SW11, SW6, SW13, SW14, SW15, SW18, SW4, SW9, SW2, SW12, SW17, SW19, SW20, SW16

  • • Battersea • Nine Elms • Stockwell • Vauxhall • Clapham • Clapham Junction • Lavender Hill • Fulham • Parsons Green • Barnes • East Sheen • Mortlake • Putney • Putney Heath • Roehampton • Earlsfield • Southfields • Wandsworth • Wandsworth Common • Clapham Common • Clapham Park • Brixton • Streatham Hill • Tulse Hill • Balham • Furzedown • Tooting •Tooting Bec • Colliers Wood • Merton Park • Wimbledon • Wimbledon Park • Raynes Park •West Wimlbedon • Norbury • Streatham